1 ACCEPTED SOLUTION
Accepted Solutions
Hi Pham Hai,
I have moved this thread to the RSA Customer Support" data-type="space community as it relates to the myRSA portal and not to a specific product.
Looking at your account, it doesn't look like you validated yourself as a customer when you registered for an RSA Link account yesterday, as I don't see any active maintenance contracts associated with your account. If you are a customer then you can update your account by following the instructions in the following article: 000035296 - How to re-register as a customer or partner on RSA Link
It is also important to note that "the myRSA portal restricts access to only the users who are listed as contacts on the purchase order for one or more of their RSA products, as well as those who have been explicitly granted access." (Refer to the section entitled Accessing the Portal in the Frequently Asked Questions about myRSA document.)
If you believe that you should have access then, after re-registering as a customer, please open a support case on the RSA Case Management portal and select the Access Requests for License or Token Media option in the I need assistance with field shown below. (Refer to the section entitled How do I request access to the myRSA portal? in the Frequently Asked Questions about myRSA document.)
Please let us know if you have any additional questions or concerns.
Thanks!
Jeff
Hi Pham Hai,
I have moved this thread to the RSA Customer Support" data-type="space community as it relates to the myRSA portal and not to a specific product.
Looking at your account, it doesn't look like you validated yourself as a customer when you registered for an RSA Link account yesterday, as I don't see any active maintenance contracts associated with your account. If you are a customer then you can update your account by following the instructions in the following article: 000035296 - How to re-register as a customer or partner on RSA Link
It is also important to note that "the myRSA portal restricts access to only the users who are listed as contacts on the purchase order for one or more of their RSA products, as well as those who have been explicitly granted access." (Refer to the section entitled Accessing the Portal in the Frequently Asked Questions about myRSA document.)
If you believe that you should have access then, after re-registering as a customer, please open a support case on the RSA Case Management portal and select the Access Requests for License or Token Media option in the I need assistance with field shown below. (Refer to the section entitled How do I request access to the myRSA portal? in the Frequently Asked Questions about myRSA document.)
Please let us know if you have any additional questions or concerns.
Thanks!
Jeff
