Failed login after security question answer reset

[KrisKlein]

I reset the security question answers for my user and now they get access denied errors and I see this in the console:

User is not enrolled for any of the allowed identity confirmation authentication methods

Can any shed any light on what this indicates?

much appreciated

[JayneTaylor]

Hello Kris,

Please email the details to support@rsa.com and I will take a look for you .

Thanks,

Jayne

[jeffshurtliff]

Hi Kris,

I'm just following up on this thread.  Did you ever get your issue resolved?

Thanks,
Jeff

[jeffshurtliff · Accepted solution]

Hi Kris‌,

I just wanted to follow up once more on the issue you reported here.  If you are still experiencing the "Access Denied" issue then you can now refer to the following knowledge base article which will assist you in resolving the issue:  000034696 - Access Denied error when logging in to RSA Link‌

If you continue to experience issues, please contact RSA Customer Support by submitting the form at https://community.rsa.com/contact and they will be happy to assist you further.

Thanks!
Jeff