I cannot open a support case!

[MartinLandi]

I need to open a support case but get a Sales Force Single Sign-On Error which is preventing me from getting the support I need. Please help!  I am trying to re-open case 993935 and have it assigned to Andres Serrano.

[jeffshurtliff · Accepted solution]

Hi Martin,

I apologize for the inconvenience that you experienced.  I have reached out to Andres directly so that he can follow up with you about that case as quickly as possible, assuming he hasn't already done so.

As for the issue you're getting, you will want to follow the steps in the knowledge base article entitled 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link which should resolve your issue.

If you continue to have the issue after following those steps, please contact RSA Customer Support by submitting the form at https://community.rsa.com/contact and they will assist as needed.

Thanks,

Jeff

[MartinLandi]

Hi Jeff,

Thanks for the response, it is greatly appreciated! After I posted my comment I noticed a number for your help desk. I called the help desk and they were able to open a new case for me. I'll check out the article you've noted below and resolve my issues.

Thanks again,

Martin Landi

RSA Customer

[BillNelson1]

Both myself and my team mate cannot open cases either.  We get:

You don't have access. Please contact RSA Administrator.

We have wasted an hour trying to submit cases.  PLEASE FIX THIS!!

[EricaChalfin]

Bill Nelson‌,

I spoke with RSA Customer Support" data-type="space‌ and it looks like your issue has been resolved.

Regards,

Erica