Salesforce SSO error for My Cases and Create a Support Case pages

[RussellScattone]

I have been having the same issue. Since the first time I tried to create a case. I have tried to re-register, but it says I can't validate the information 

[EricaChalfin]

RUSSELL SCATTONE‌,

Please provide the error you are seeing so I can help you resolve it.

Regards,

Erica

[EricaChalfin · Accepted solution]

RUSSELL SCATTONE‌,

Thank you for providing the errors you are seeing.  I removed the image that contained your product serial number.

The message about not being able to validate the information provided indicates that your email address is not associated with the site ID.  See  000035310 - User receives an "unable to validate" error when attempting to register for RSA Link as a customer or partne… 

To resolve the issue, I submitted the RSA Global Business Operations Case Form to request that work be done on your behalf.  You should hear from someone shortly.

Regards,

Erica

[RussellScattone]

That was the serial number, that I used the site id should be <site ID>.

I have received and replied to the GBO Case with the above information.

[EricaChalfin]

RUSSELL SCATTONE‌,

Glad to hear that you recieved the email from our GBO team.  

I removed your site ID from your post, as that is considered personally identifyable information.  See https://community.rsa.com/community/products/securid/blog/2018/11/27/tips-for-posting-questions-to-the-rsa-securid-access-community for information on what is safe to post on a public-facing site such as RSA Link.

Regards,

Erica

[EricaChalfin]

RUSSELL SCATTONE‌,

I see you are now properly associated to a user group.  Are you now able to create a support case?

Regards,

Erica

[RussellScattone]

After clearing cache it now works.

[EricaChalfin]

Russell Scattone‌,

Thank you for providing an update.

Regards,

Erica