Unable to open a new case

[StephenLiversag]

I am unable to open a new case.  Have not used the portal in a little while, but always had access to this before.

Error message says Access denied.

Can someone fix this for me ?

[MaxKimball · Accepted solution]

Hi @StephenLiversag,

Sorry about your issue with the case portal. I just checked into it and it looks like someone may have already resolved it for you. Let me know if you are still seeing any issues on your end. 

Thanks,

Max

[JerryMontes_CHL]

I'm having the same issue as well.  trying to click on managing my cases and get the same error.

[MaxKimball]

@JerryMontes_CHL  - Yours should be fixed as well. 

[_LanceB]

I'm Unable to open a new Case, I use to but we have been forced to use phone support lately, but I have an issue that would be easier for me to submit on the portal with details and attachments.

[Marc]

Any chance you can look at mine aswell, i have the same issue when trying to raise a case.

[admin_vermam4]

Hi @_LanceB,

Sorry for the inconvenience. Could you please try to access it now. You should be all set! 

Thanks!

[MohitVerman]

Hi @Marc,

Could you please try now. You should be able to access the case portal as well. However if you encounter this issue:

Unable to identify any company accounts that are associated with the user.

then please contact RSA Support via the RSA Link Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized. 

Let us know if you need more help.

Thanks! 

[StephenLiversag]

Thanks Max,

I called the support line in the end , and they were able to sort it out over the phone.