Unauthorized screen after log-in

[JayneRiske]

I am a registered user of RSA Link, but after the sign-in / authentication completes, I get "Unauthorized" screen.  How do I resolve this?

[EricaChalfin]

Jayne Riske‌,

Please take a look at  000034625 - Why am I getting an "Unauthorized" error when attempting to access a product page or content on RSA Link?

Regards,

Erica

[EricaChalfin]

Jayne Riske‌,

Have you been able to get past the Unauthorized message you reported?

Regards,

Erica

[JayneRiske]

No. I tried several times to re-register, but it continues to say already registered and never gets to a page for me to choose “customer or partner” – logging in successful but still getting “unauthorized” screen.

[JayneRiske]

Customer support updated some settings and I just logged in again – successfully. Thanks.