My Cases - Authentication Error

[JosephAtterholt]

I am attempting to access the "My Cases" portion of the website to securely upload a file and am getting an authentication error from salesforce upon attempted entry.

Could you please grant me proper access to I can view my case?

[EricaChalfin]

Joseph Atterholt‌,

I've moved your question to the RSA Customer Support" data-type="space‌ space where it will be seen by our trained Customer Relations Desk staff.

Alternatively, if you have a product specific questions, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question.  From there, scroll to the appropriate product and click Ask A Question.  That way your question will appear in the correct space.

Regards,

Erica

[jeffshurtliff]

Hi Joseph,

You will want to take a look at the knowledge base article entitled 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link which addresses the issue you're experiencing.

If the article doesn't resolve your issue then you will want to contact RSA Customer Support by submitting the form at https://community.rsa.com/contact and they will assist in resolving the issue as quickly as possible.

Thanks!
Jeff